okagames Privacy Policy

In this Privacy Policy, the following terms have the meanings set out below:

"okagames" / "the Company" / "we" / "us" / "our"

The operator of the okagames online gaming platform at https://okagames.net, a PAGCOR-licensed entity.

"Personal Data" / "Personal Information"

Any information that identifies or can reasonably be used to identify a natural person, as defined under the Philippine Data Privacy Act of 2012 (R.A. 10173). This includes your name, mobile number, email address, date of birth, government ID details, IP address, and payment information.

"Sensitive Personal Information"

A subset of personal data that includes government-issued identification numbers (e.g., PhilSys number, SSS number), financial account details, and any data that may be used to identify an individual beyond general personal attributes.

"Processing"

Any operation performed on personal data, whether or not by automated means, including collection, recording, organisation, structuring, storage, retrieval, use, disclosure, dissemination, restriction, erasure, or destruction.

"Data Subject" / "you" / "your"

The natural person whose personal data is processed — i.e., the registered player or visitor of the okagames Platform.

"Data Controller"

The entity that determines the purposes and means of processing personal data — in this context, okagames.

"National Privacy Commission" (NPC)

The independent Philippine government body established under R.A. 10173 to administer and implement the Data Privacy Act and to adjudicate data privacy complaints.

"PAGCOR"

The Philippine Amusement and Gaming Corporation, the regulatory body that licences and oversees the operations of okagames.

okagames is the Data Controller responsible for the personal data collected through the okagames Platform. As a PAGCOR-licensed online gaming operator, okagames is subject to the data protection obligations imposed both by the Philippine Data Privacy Act of 2012 and by PAGCOR's own licensee compliance requirements.

okagames has appointed a Data Protection Officer (DPO) responsible for overseeing data protection compliance, managing data subject access requests, and serving as the primary point of contact with the National Privacy Commission. The DPO's contact details are provided in Section 15 of this Policy.

okagames collects the following categories of personal data during your registration, use of the Platform, and interaction with our support team:

3.1 Identity and Contact Information

• Full legal name (as it appears on your government-issued ID)
• Date of birth (for age verification — 21+ requirement under PAGCOR)
• Registered mobile number
• Email address
• Residential address (collected during enhanced KYC procedures where required)

3.2 Identity Verification Documents (KYC)

• Copies of government-issued Philippine identification documents (PhilSys, UMID, Driver's Licence, Passport, SSS ID, PRC ID)
• Facial photograph or selfie where required for liveness verification
• Any additional documentation requested under enhanced due diligence procedures

3.3 Financial and Transaction Information

• GCash-linked mobile number or Maya account reference (used for deposit and withdrawal processing)
• Bank account details where applicable (BPI, BDO, Metrobank)
• Deposit amounts, withdrawal requests, and transaction history
• Wagering history across all game categories

3.4 Technical and Usage Data

• IP address and approximate geolocation at login
• Device type, browser type, and operating system
• Session duration, pages visited, and game interactions
• Login timestamps and account activity logs

3.5 Communications Data

• Records of live chat interactions with okagames support agents
• Email correspondence related to your account
• Responses to any surveys or feedback forms you voluntarily complete

okagames collects personal data through the following means:

• Direct collection during registration: You provide your name, date of birth, mobile number, and email address when creating your okagames Account.
• KYC document submission: You upload or submit government-issued identification documents when requested to complete identity verification.
• Payment processing: Transaction data is captured when you initiate a deposit or withdrawal through the Platform cashier.
• Automated platform interaction: Technical data including IP address, device information, session data, and game activity is collected automatically when you access and use the Platform.
• Cookies and similar tracking technologies: The Platform uses cookies to maintain session state, remember preferences, and gather analytics data. See Section 8 for further detail.
• Support interactions: Communications data is collected when you contact the okagames support team via live chat or email.
• Third-party verification services: Where okagames uses external identity verification or fraud screening partners, they may provide processed outputs back to okagames as part of the KYC verification workflow.

okagames uses the personal data it collects for the following purposes:

Under the Philippine Data Privacy Act of 2012, okagames processes your personal data on the following lawful grounds:

• Consent: Where you have expressly consented to processing, such as when opting in to receive promotional communications from okagames.
• Contractual necessity: Processing that is necessary to perform the contract between you and okagames — specifically, to register and maintain your Account, process transactions, and deliver the gaming services you have requested.
• Legal obligation: Processing required to comply with applicable laws and regulatory requirements, including PAGCOR licensing conditions, the Anti-Money Laundering Act (R.A. 9160, as amended), and the Data Privacy Act itself.
• Legitimate interest: Processing for purposes such as platform security, fraud detection, abuse prevention, and service improvement, where such processing does not override your fundamental rights and freedoms as a data subject.

Where okagames relies on your consent as the basis for processing — such as for marketing communications — you may withdraw that consent at any time by contacting support or by using the unsubscribe functionality in any marketing communication. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

okagames does not sell, rent, or trade your personal data to third-party marketers or unrelated businesses. We share your personal data only in the following circumstances and only to the extent necessary for the stated purpose:

7.1 Service Providers and Processors

okagames shares personal data with third-party service providers who process data on our behalf under binding data processing agreements. These include:

• Payment processors: GCash (GXI), Maya, and other licensed payment service providers — for the purpose of processing deposits and withdrawals.
• KYC and identity verification providers: Third-party providers used to automate or assist identity verification and fraud screening workflows.
• Game providers: Game studios (such as JILI, PG Soft, Pragmatic Play, and Evolution Gaming) receive a player session token to authenticate gameplay, but do not receive your full personal profile.
• Cloud and infrastructure providers: Server and database hosting providers who store Platform data under confidentiality and security obligations.
• Customer support software providers: Live chat platform operators who process support interaction data on behalf of okagames.

7.2 Regulatory and Legal Disclosure

okagames may disclose personal data to competent authorities, regulators, and government bodies where required by law, including:

• PAGCOR — as our licensing and regulatory authority, in connection with audit, compliance reviews, or player dispute escalation.
• The Anti-Money Laundering Council (AMLC) — as required under the Anti-Money Laundering Act and related regulations.
• The National Privacy Commission (NPC) — in connection with data breach notifications or regulatory investigations.
• Law enforcement and courts — where required by a valid court order, subpoena, or applicable legal process.

The okagames Platform uses cookies and similar technologies to operate platform functionality, maintain your logged-in session, remember your preferences, and gather anonymised analytics data to help us improve the Platform experience for Filipino players.

8.1 Types of Cookies Used

• Strictly necessary cookies: Essential to platform function — these maintain your authenticated session, remember your preferred language, and enable core gaming features. These cannot be disabled without breaking Platform functionality.
• Functional cookies: Remember your settings and preferences (such as game lobby view preferences) to personalise your experience.
• Analytics cookies: Collect anonymised data about how players use the Platform, including pages visited, games played, and time spent, to help okagames improve the service.
• Security cookies: Used to detect and prevent fraudulent login attempts and ensure the integrity of user sessions.

8.2 Managing Cookies

You can manage cookie preferences through your browser settings. Most browsers allow you to view, block, and delete cookies. Please note that disabling strictly necessary cookies will impair Platform functionality and may prevent you from logging in or playing games. Blocking analytics cookies will not affect your ability to use the Platform but will reduce our ability to improve the service based on usage patterns.

okagames implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, and unlawful processing. These measures include:

• TLS/SSL encryption for all data transmitted between your device and okagames servers.
• AES-256 or equivalent encryption for sensitive personal data stored at rest.
• Role-based access controls ensuring that only authorised okagames personnel can access personal data, and only to the extent required for their specific job function.
• Multi-factor authentication requirements for all staff accessing systems that contain personal data.
• Regular security assessments, vulnerability testing, and penetration testing of Platform infrastructure.
• Staff training on data protection obligations, phishing awareness, and secure data handling procedures.
• Incident response procedures designed to detect, investigate, and notify of data breaches in accordance with NPC requirements.

okagames retains personal data for the period necessary to fulfil the purposes for which it was collected, subject to the following minimum retention requirements:

Upon expiry of the applicable retention period, okagames will securely delete or anonymise personal data in a manner that renders it irrecoverable and non-identifiable.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by okagames:

• Right to be Informed: The right to be informed whether your personal data is being, has been, or will be processed, including the identity of the data controller and the purpose of processing.
• Right to Access: The right to obtain a copy of any personal data that okagames holds about you, including information about how it has been processed.
• Right to Correction / Rectification: The right to correct any inaccurate, incomplete, or outdated personal data held by okagames.
• Right to Erasure or Blocking: The right to suspend, withdraw, or order the blocking, removal, or destruction of your personal data where processing no longer serves a legitimate purpose, where the data was unlawfully processed, or where you have withdrawn consent.
• Right to Object: The right to object to processing based on legitimate interest, including processing for direct marketing purposes.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another controller where technically feasible.
• Right to Damages: The right to be indemnified for any damages sustained as a result of inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorised use of your personal data.
• Right to Complain: The right to lodge a complaint with the National Privacy Commission if you believe that okagames has violated your data privacy rights.

To exercise any of these rights, please contact the okagames Data Protection Officer using the contact details in Section 15. okagames will respond to all data subject requests within a reasonable timeframe and in accordance with applicable NPC guidelines.

The okagames Platform is strictly for individuals aged 21 years and above, as required by PAGCOR regulations governing online gambling in the Philippines. okagames does not knowingly collect personal data from individuals below the age of 21.

Age verification is performed during the registration process and is enforced through KYC identity document review before withdrawal processing. Any Account found to belong to a person under 21 years of age will be immediately closed, and any associated balance will be forfeited in accordance with the okagames Terms and Conditions and PAGCOR requirements.

As an online gaming platform, some of the service providers and game studios that okagames works with are located outside of the Philippines. Where personal data is transferred to entities in other jurisdictions — for example, to game providers in Europe or Southeast Asia, or to cloud infrastructure providers — okagames implements appropriate safeguards to ensure that the transferred data receives a level of protection consistent with the Philippine Data Privacy Act.

These safeguards include, as applicable:

• Contractual clauses requiring the recipient to process the data in accordance with PDPA standards and to implement equivalent security measures.
• Transfers only to jurisdictions that have been assessed as providing an adequate level of data protection.
• Data minimisation — ensuring that only the minimum necessary data is transferred for the specific purpose, with no broader personal profile shared with international parties.

okagames may update this Privacy Policy from time to time to reflect changes in applicable law, our data processing practices, or our Platform services. The "Last Updated" date at the top of this document indicates when the current version took effect.

Where a material change is made to this Privacy Policy — particularly any change that affects how we process your personal data in a way that is less protective or that extends the purposes of processing — okagames will notify registered players via the email address or mobile number on file prior to the change taking effect, where reasonably practicable.

Continued use of the okagames Platform after the effective date of any update constitutes acceptance of the revised Privacy Policy. If you do not accept the revised terms, you should cease using the Platform and contact support to arrange Account closure and data erasure where applicable.

For all questions, concerns, or formal requests relating to your personal data and okagames's privacy practices, please contact the okagames Data Protection Officer:

• Email: The okagames DPO email address is available in the footer of this website. Email is the preferred channel for formal data subject requests and privacy queries.
• Live Chat: For urgent privacy concerns or account-related data queries, the 24/7 okagames support team is available via the in-platform live chat. They can escalate matters to the DPO where required.

okagames commits to acknowledging all privacy-related enquiries within 5 business days and to resolving formal data subject requests within the timeframes prescribed by the National Privacy Commission.